24x7 Support

Open a support ticket using the form on our 24x7 Support page. A ticket is the best route for almost every request because it lands in one shared queue, it's time-stamped, and you get a confirmation email with your ticket details so nothing gets lost in someone's inbox. If something is urgent, like your site is down or a form has stopped sending leads, choose the highest urgency level on the form. You can also call or text us at (703) 239-3720. If you'd rather talk something through, you can book a meeting at a time that works for you.

The more specific you are, the faster we can fix it. A good ticket usually includes: What happened, and what you expected to happen instead. Where it happened. Paste the link to the exact page if you know it. When it started, and whether it happens every time or only sometimes. What device and browser you were using (for example, iPhone with Safari, or a Windows laptop with Chrome). A screenshot or screen recording. The form lets you attach a screenshot and other files. A picture really is worth a thousand words here. Don't worry about using the right technical terms. Describe it in your own words and we'll take it from there.

It means you can reach us any time, day or night, weekends included. The support ticket form on this page is always open, and every ticket is logged the moment you submit it, so your request is in the queue even at 2 a.m. on a Sunday. Urgent issues, like a site that's down or broken lead forms, are handled first. Routine changes, like updating a photo or adding a new page, are worked in the order they come in. If you're not sure whether something counts as urgent, mark it urgent. We'd much rather hear about a problem early.

Sometimes, yes. If we built or manage your site, we usually already have access as a collaborator. If we don't, the safest way to give us access is to invite us as a collaborator on your Wix site rather than sharing your password. That way you stay the owner, and you can remove our access at any time. Please never send passwords, credit card numbers, or other sensitive details through the support form or by email. If we need a login for another service, we'll walk you through a secure way to share it.

Either is fine, and there's no wrong answer. If you're not sure where a problem is coming from, start with us. We'll figure out whether it's your site, Wix, or iHomefinder, and we'll handle it or loop in the right people. If you'd like to go straight to the source, here's how: Wix: Contacting Wix Customer Care. iHomefinder: Contact iHomefinder Support, or call (866) 700-8855 x1. Their support staff are available weekdays, 9 a.m. to 5 p.m. Pacific.